Mail - Frequently Asked Questions


How do I know if a message is encrypted or signed?

If a message is encrypted, a padlock icon displays next to the sender's name. If a message is signed, a seal icon appears. If trust cannot be verified or if the message has been tampered with, a broken seal icon appears.

How do I get a person's Notes public key?

If you want to send someone encrypted mail, but you don't have that person's IBM(R) Lotus(R) Notes(R) public key, have them send you a message that is signed using their Notes Private key. Then, when you receive the message, add the name to your Contacts. The contact record will include their Notes certificates.

How can I get a person's Internet certificate?

If you want to send someone encrypted mail, but you don't have that person's Internet certificate, ask them to send you a message that is signed with their Internet certificate. Then, when you receive the message, add the name to your Contacts. The contact record will include any Internet certificates sent with the mail message.

How can I find out if I have a person's public key or Internet certificate?

To verify that you have someone's certificates (Internet or Notes certified public key) for Encryption, open the Contact and check the Certificates tab.

Why do I need an Internet certificate?

When you want to encrypt or sign mail that is sent over the Internet, you need an Internet certificate (also referred to as X.509 certificates).

Why can't I attach a file to a document?

In Microsoft(R) Internet Explorer, if you cannot add attachments, see your administrator. You may need to install Browser Cache Management. To do this, open your preferences and click Logout. If that does not solve your problem, there may be other restrictions.

If your Web browser hangs when you try to attach a file, your administrator may have set a maximum file size limit on attachments. If this happens frequently, consult your server administrator for the maximum attachment size.

Can I change from rich or plain text for a message without changing my preferences?

Yes. From a message you are composing, click Format, and then select Rich Text or Plain Text.

Is it better to use rich text or plain text when sending messages?

Plain text is recommended when you are unsure whether. Most e-mail programs can read formatted text but some are limited to plain text. If you are unsure whether your recipient's mail program can read HTML formatted messages, use plain text.

Can I change the spell check dictionary?

Yes. The server's default language is the default spelling dictionary language. You can change the Spell Check Default Dictionary user preference (Preferences - Basics).

Why do I get an error when I try to recall a message?

Message recall works only if you are using the Release 8 mail application template (Mail8.ntf) or later, and if both you and the message recipient have mail files on a Lotus Domino(R) 8 or later server. If you are Getting a "recall was not allowed" status message, it could be that the message recipient disabled the preference to allow message recall, or the administrator has not enabled this feature for the files on your mail server.